Privacy Policy & PHI Data Security

Our Commitment To Privacy

Your Protected Health Information is of the utmost important to us. To better protect it, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where you may submit your PHI.

The Information We Collect

This notice applies to all information submitted on the website. On some pages, you can make requests, and register to receive materials.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To deliver HIPAA-compliant security in our online forms, Wrightway LTC Pharmacy has partnered with a company called Formstack, which offers one of the few solutions that protect a user's data from the browser to the inbox. With Formstack’s multiple levels of security you can trust that your data is being transferred and managed via the most secure methods.

What Happens to Your PHI After Submission

Here is a little background on what happens to your data after you submit it online via one of our secure forms;

  • Your data is immediately encrypted so that neither Formstack nor any third party who somehow manages to hack their databases can interpret it.
  • Your data is additionally protected behind multiple firewalls, which make unauthorized access impossible by today’s data security standards.
  • Authorized employees of Wagner Pharmacy Co are the only individuals who can access your data, and may only do so through two-factor authentication, which means they must have two unique sets of credentials in order to access the information you’ve submitted.
  • When we at the pharmacy are notified of your submittal via one of our secure forms, we do not receive the information in an email, we merely receive notification that a submission has taken place. This serves as a prompt to retrieve the data you submitted from Formstack’s encrypted, double- authenticated server. Because the data we’re collecting is sensitive, we’ve enabled an Internet protocol called SSL (Secure Sockets Layer) that provides for the encryption and authentication of traffic between Formstack’s servers, your Internet browser when you submit your information, and our internet browser when we access your data.

The Way We Use Information

We use the information you provide about yourself when using our online forms only for the provision of information to facilitate performing whatever service you’re requesting of us. We do not share this information with outside parties with the exception of those authorized by yourself to include your prescription insurance, other providers involved in your care, or those with the authority to make decisions on your behalf such as those with a durable power of attorney.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.